Frequently Asked Questions
Multiple Devices
Q: Do I have to buy the iPad app if I already bought the iPhone app? If I'm switching from one platform to another, do I have to buy the app on the new platform?A: Unfortunately we have to develop our program independently for each platform, so to cover the costs of development for each platform we require a separate purchase for each platform. The proceeds from your purchase are reinvested in further improvements and features in our products, so you can enjoy a constantly improving app.
Syncing
Q: How does syncing between my devices work?A: Your bookmarks, tags, highlights, notes, etc. are synced with your account on our server and this serves as the master copy of your markings. When you sign in on any device, your markings are downloaded to that device. When you open the app and are connected to the Internet, the app silently checks for any new markings from other devices and sends any new markings from the current device. This occurs again every few minutes, and within 15 seconds of creating a new marking.
Q: I'm having syncing problems, how can I reset the sync on my device?
A: First restart your device (this clears out memory issues). Wait a few minutes to see if syncing appears to be working again.
If not, for (Apple iPad and iPhone/iPod) go to Account Settings and replace your email address with your username or if your username is already showing then replace it with your email address and press Next then Go, there is no need to retype your password. When you are told that "Switching accounts will clear all local markings and sync to the new account tap Yes. Wait a few minutes and then check your items. If they are not, or only some of them are, wait another few minutes and then restart your device. Open the app again, wait a few minutes, and see if the items appear again. If not, please contact support.
For (Android) On the home screen of your device tap Menu then Settings then Applications then Manage Applications then choose Scriptures and then tap the Clear Data button.
This will wipe the data from your phone.
When you launch the app again, it will ask you to sign in or create a new account.
Sign in with your account info.
Your My Content and other items should start appearing momentarily.
For (Desktop Mac and PC) click on the drop down in the bottom left corner and choose Remove Account.
After confirming removal, click on the same drop down and choose Add Account, and sign in.
My Content
Q: My Content doesn't let me bookmark or highlight. Can I move it into Library?A: Unfortunately My Content doesn't allow for the same features as other content in Library, and the content is independent of Library and can't be "moved". In the future we may look more at options for this, but the problem is the content is from disparate sources which makes it inconsistent from one resource to another.
My Content Not Showing
Q: My Content doesn't have the items it should on my device, how do I download these items?A: The download is done automatically, but it may take several minutes for larger books and resources to download. If after waiting for a few minutes your content does not show, close the app on your device and sign in to LDSScriptures.com and go to My Content. From your device, turn off My Content and then turn it back on again.
Links not working on iPad
Q: Why don't my links work in my iPad app?A: If you have the iPhone version installed on your iPad, you will need to remove that first (when you open the app on an iPad it will be small like an iPhone screen), sync your iPad with your computer (don't skip this step!), and then restart your iPad. Click here for restart instructions
Download/Export Scripture Markings
Q: Can I download/export my scripture markings?A: Yes! Sign in to this website with your account and click on "Export Data". Your markings and notes will be downloaded to an .rtf file that can be opened in most any Word Processor application.
Money Back Guarantee
Q: What if after trying your software I want to return it?A: We offer a Money Back Guarantee so if for any reason you're not satisfied with the product, just request a refund. For iTunes purchases, refunds are only available via PayPal because we do not have access to iTunes transactions.